Managing Performance in the Workplace 'Inspiring Better Performance and Managing Poor Performance'

Managers, Supervisors, Co-ordinators and Team Leaders with a responsibility for influencing performance outcomes from their team and who are required to manage staff performance issues.

To build the competence and confidence of participants to effectively manage staff performance within the workplace. This includes inspiring good performance, management of non-performance, informal meetings, formal meeting, warning processes and practising tactics to foster a performance focused environment in the workplace.

• What effective performance management is, and why effective performance management is imperative in the modern workplace
• How to conduct effective performance conversations
• Manage performance and non-performance effectively
• The link between leadership behaviour and performance and how to create a high performance culture through role-modelling, setting expectations, effective feedback and identifying strategies to enhance individual performance
• The importance of fairness and accuracy when managing performance and maintaining consistency between all elements of the performance management process
• How to achieve great performance with individuals and teams by recognising triggers for motivation and providing 'personal motivators' such as career development, reward and recognition, and ongoing feedback
• How to provide relevant processes in managing poor performance dependent on your organisational procedures, including the basic principles and processes associated with formal warnings and termination of employees.
• The requirements related to documenting and recording performance issues